Privacy & Confidentiality

Your privacy is of the utmost importance and the protection of your personal information is taken very seriously at Ashwood Therapy.  The service Privacy Policy can be found further down this page, and provides information on what data is collected and stored, why, and what your rights as a client or potential client are under the General Data Protection Regulation (GDPR) legislation.  Your personal data is held in accordance with the requirements set out by the U.K. Information Commissioner’s Office (ICO).  Rob is officially registered with the ICO as a data controller.  To verify this, search for the registration number ‘ZA098154’ through the Search the register facility on the Data Protection Public Register.

Ashwood Therapy Privacy Policy

~ Version 11 ~

What data does Ashwood Therapy collect?

When sending a website contact form enquiry

When booking a free initial consultation

When using the website live chat function

When completing the Assessment for online counselling

The Assessment requests this information:

~ Approximate age

~ Gender

~ The location you will be in during any counselling sessions you may have (country / territory)

~ Whether you have ever trained or practised as a counsellor yourself

~ How you have been feeling over the past month

~ Details of your mental health history

~ Details of any recent or past self-harm

~ Your experience with and confidence in using technology

~ Whether you’re likely to soon appear as a court witness / be asked to provide evidence in court

Information processed as part of your counselling with Ashwood Therapy is held securely, safely and privately, and meets both the requirements of the Data Protection Act (2018) and General Data Protection Regulation (GDPR).

At Ashwood Therapy, your privacy is of the utmost importance. You can be confident that your personal information is processed lawfully and securely. This web page will hopefully answer many of your questions about how your information is processed and your rights under the General Data Protection Regulation (GDPR) legislation.

You may also find the Ashwood Therapy Cookies Policy of interest.

Should you have any further questions or queries, please do not hesitate to get in touch via the secure online contact form.

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When applying to start therapy

The Application requests this information:

~ Your full name

~ Gender

~ The location you will be in during your counselling sessions (country / territory)

~ Your confirmation that you are aged 18 or older

~ Your preferred email address

~ Your mobile (cell) phone number

~ Whether you would like an appointment reminder by SMS text message

~ Your doctor's (GP) name, address and telephone number (for emergency contact)

~ Your VSee username (video call / instant messaging clients; for connecting online)

~ Your email exchange preference (email clients only)

Once you are a client

What rights do I have over my data?